Website Terms and Conditions
In these terms and conditions, “we” “us” and “our” refers to Sabuk Wellness.
Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of Australia only.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website Services
1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. We reserve the right to amend our prices at any time. If you have placed an order and we do not have sufficient stock to full your order, we undertake to fulfil your order at the price listed at the time you ordered.
1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any mis-description, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
1. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
3. All prices are in Australian Dollars (AUD) and are exclusive of GST. We reserve the right to amend our prices at any time.
4. Packaging and postage is an additional charge, calculated at time of purchase.
5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
6. We undertake to accept or reject your order within Seven (7) days. If we have not responded to you within Seven days, your offer is deemed to be rejected. We are not
required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
7. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
8. All risk of loss or damage to the goods passes to you when we despatch the goods.
1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
1. When you visit our website, we give you a limited licence to access and use our information for personal use.
2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
2. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.
Intellectual Property Rights
1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchant-ability or fitness for a particular purpose.
2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Statutory Guarantees and Warranties to Consumers
1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
(i) Schedule 2 of the C&C Act; and
(ii) those statutory guarantees, all of which are given by us to you if you are a consumer.
1. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
(i) We will repair or replace the goods or any part of them that is defective; or
(ii) Provide again or rectify any services or part of them that are defective; or
(iii) Wholly or partly recompense you if they are defective.
1. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
(i) If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
(ii) If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
(iii) If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
Limitation of Liability
1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then
this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
(i) To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
(ii) We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
(iii) We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
(iv) We do not participate in any way in the transactions between our users.
1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
1. If a Force Majeure event causing delay continues for more than 30 days, we may terminate this Agreement by giving at least seven days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
1. These terms and conditions are to be governed by and construed in accordance with the laws of Victoria and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.
2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
1. We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
Returns & Refunds Policy
Your satisfaction is our priority and Sabuk Wellness is proud of its reputation and the services offered. In the unlikely event that you are not satisfied with your purchase, please notify us immediately, as we want to resolve any issue that you might have:
* Call us on 0403 931 198 * Email us at firstname.lastname@example.org
14-day Returns & Refund Policy
Because all of our products are to be used in conjunction with our postpartum services, we prefer you consult with us prior to purchasing. However, if this isn’t possible, please be advised we CANNOT REFUND for items that have been:
A copy of your receipt will need to be provided.
Exchanges, refunds & returns
We understand that sometimes things don’t go as planned. Every pregnancy if different as is every mother’s journey. Our services and products are about wellness and peace of mind so even if the unthinkable occurs, our clients will still benefit from visiting us.
Sabuk wellness will happily exchange services/treatments to the same or higher value.
We will also refund any product that proves defective or detrimental to your skin.
Sadly, Sabuk Wellness does not cover changes of mind, so please choose carefully.
It is our priority to ensure our services match the needs of every mother and mother-to-be so if you have purchased a:
- Gift certificate for someone: please provide at least 48hrs notice should circumstances change. We will change and tailor our services and products to suit the circumstances.
- Package for yourself: please provide at least 48hrs and as above, all we need is notification from you and we can tailor to your needs.
Our services can be used up to 4 months* post-partum so there is time for convalescence and quiet before visiting us.
*It is advised that treatments take place within the first 8 weeks post-partum for best results.
1. Send back the products purchased along with the return form within 14 days from date of purchase for a full refund of the purchase price minus the applicable postage charges.
2. Refunds are processed within 7 to 10 business days from the date your package arrives for processing. Only items that were directly purchased from www.sabukwellness.com can be accepted.
3. If the product you are returning was a gift, we will refund to the original purchaser or, we will provide Sabuk Wellness credit for the amount of the return item(s) to be used on www.sabukwellness.com for purchase of other products or services.
4. Sabuk Wellness reserves the right to refuse a refund request if it does not comply with this policy.
Returns – rules & restrictions
1. Postage charges for “Returns” must be prepaid, borne and insured by the customer and shipped via the carrier of your choice.
2. All returns must be accompanied by a Return Form and original receipt or packing slip. Please email email@example.com and request for the Return Form.
3. Shipping and handling charges of the purchase are non-refundable.
4. All products and packaging must be new, unused, unworn, and undamaged to ensure a full credit – PLEASE ENSURE YOU CHECK MEASUREMENTS PRIOR TO ORDERING. Security seal and tag must not be removed. We reserve the right to refuse a refund request if it does not comply with this policy.
5. We cannot be responsible for items that we do not receive.
6. In the event an item is damaged during shipment, please contact the carrier with your tracking number.
7. Original form of payment will be credited for your refund; if the item was a gift, the payment will be credited to the original purchaser, or you will receive credit in the form of a Sabuk Wellness credit to be used on www.sabukwellness.com for purchase of other product or services.
9. Email your tracking number to firstname.lastname@example.org to facilitate our processing.
Damaged or Defective Items
In the unlikely event an item is defective upon receipt or has a manufacturing defect, please fill out a Return Form with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.
We will happily exchange for same or higher value products and services. Please contact Sabuk Wellness ASAP to arrange.
Orders – cancellations & delays
Once an order/appointment is placed, Sabuk Wellness begins processing the request very quickly, therefore we cannot cancel it once submitted.
From time to time, purchases can be cancelled/rescheduled via our system if there is an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notification with a reason. You will not be billed for any cancelled items.
Please return to:
Sabuk Wellness – Returns
PO Box 825
GLADSTONE QLD 4680
Please email your tracking # to Melissa@sabukwellness.com after shipping your return.